Personal government is the next stage of digital societies.
Over the past couple of decades, advanced digital societies have evolved from analog to digital government systems, and are now on the verge of entering a new era known as the post-digital era. This era is characterized by a shift towards citizen-centric, personalized, equitable, and sustainable public services.
Personal government: Digital's next step
Over two decades government systems have moved from analog to digital. We now stand on the brink of the post-digital era, where public services will be citizen-centric, personalized, equitable, and fully sustainable.
e-Government
Enhanced traditional public services online. More efficient information processing.
Digital Government
End-to-end digital replacement of traditional public services. Whole-of-government approach to service delivery.
Personal Government
Citizen-centric digital-first new type of services and capabilities. Whole-of-society approach to service delivery.
The evolution of government digitalization
Personal Government
Digital Government
Personal Government
Digital Government
e-Government
2000-2010
Digitization era
Enhanced traditional public services online. More efficient information processing.
Digital Government
2010-2020
Digital transformation era
End-to-end digital replacement of traditional public services. Whole-of-government approach to service delivery.
Personal Government
2020-...
Post-digital era
Citizen-centric digital-first new type of services and capabilities. Whole-of-society approach to service delivery.
Personal Government ecosystem: The citizen sees only personalized opportunities and obligations
The citizen perceives the state only through personalized opportunities and obligations, all while having full control over personal data. Underneath all of this lies a foundation of advanced concepts, digital government infrastructure and services that make it all possible.
Digitally advanced societies are on their way towards personal government
Personal Government is part of a broader trend observed by organizations such as Gartner, the World Bank, and OECD, referring to the evolution from digital government to the post-digital government or GovTech era. It’s an era where citizens exert more control over their data and trust is built as we shift from a government focus to a citizen-centric approach, and modern platforms, including AI, when current methods fall short, foster innovation and enable smooth user experiences. In fact, Gartner predicts that by 2026, over 75% of governments will measure the success of digital transformation by its lasting impact on the mission.
The Personal Government Maturity Matrix is based on a general maturity model of digital public service portals, charting the journey of eesti.ee specifically and the overall progression of other digital gateways and state service portals. This matrix model distinguishes between information and end-to-end service portals, comparing the various approaches regarding service value and outcomes for users.
The public service portal maturity matrix: Assess your status
This matrix is based on a general maturity model of digital public service portals, charting the progress of eesti.ee, Estonia’s state portal, as well as the progression of other digital gateways and state service portals. The model distinguishes between information and end-to-end service portals, comparing a variety of approaches concerning service value and user outcomes.
Mihkel Solvak, PhD, Associate Professor, University of Tartu
Government in your pocket
Citizens access all their state-held data in one dashboard, eliminating the bureaucratic labyrinth. The system calls attention to expiring documents, licenses, and prescriptions. Messaging functions make government-citizen interactions clear, fast, and efficient. Everything a citizen needs is accessible in three moves of the thumb.
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